Call Centre & Customer Service,Call Centre & Customer Service, Customer Service - Call Centre,Customer Service,Customer service officers
About the Company
Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality products in the highly competitive market.
Job Description
About the role
As a Customer Service Officer, you'll be the first point of contact for both new and existing clients. You’ll work in a multi-channel environment, addressing inquiries and providing exemplary, professional support. Specifically, you’ll handle activities such as order processing, payment management, account reconciliation, pricing and administration.
Desired Skills and Experience
You possess:
Proven experience in an inbound call centre environment, managing high call volumes.
Highly developed telephone communication skills when engaging with customers, stakeholders and staff, always maintaining a customer first approach.
Proficiency in Microsoft Suite applications such as Outlook, Excel, and Teams.
Flexibility. This office-based role requires two rotating shifts: 8:00 AM to 4:00 PM and 9:00 AM to 5:00 PM.
The skill to multi-task and work effectively across various programs and platforms.
A self-starter attitude with robust organizational skills, able to operate both independently and in a team environment.
Resilience and effective time management.
What we offer?
Long-term job stability.
Real essence of family and community across the team.
Career development opportunities and ongoing training.
Referral rewards – earn extra by referring friends to join the team.
Access to our Employee Benefits App – discounts at 1,700+ brands for you and your family.
We reserve the right to commence the recruitment process prior to the advertised closing date. Therefore, early applications are strongly encouraged.
