Call Centre & Customer Service, Customer Service - Call Centre
About the Company
Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality products in the highly competitive market.
Job Description
About the Role
We are seeking an enthusiastic, confident, and dynamic Customer Service Officer to join our Dandenong South Branch.
Duties & Responsibilities
Handle a high volume of incoming calls, processing orders, and addressing customer inquiries.
Assist in converting incoming phone and email inquiries into Branch Sales.
Exceed customer service expectations by providing exceptional support to operations.
Address customer queries and manage accounts promptly and professionally.
Offer customers accurate product, service, and procedural information.
Ensure precise setup of new customer accounts.
Process credit card payments as needed.
Provide support to Operations and Sales teams.
Engage in web chat support.
Benefits
Competitive Salary Package
Monday to Friday - Day hours, immediate start
Excellent Employee Reward Program
Casual, Fulltime.
Desired Skills and Experience
Skills & Experience
Proven experience in an inbound call centre environment, managing high call volumes.
Familiarity with Pronto software is highly advantageous.
Possess a professional and friendly telephone manner, as the role primarily involves telephone-based communication.
Strong attention to detail.
The successful candidate will undergo a pre-employment medical assessment.
If you believe you possess the skills and experience listed above and want to be the next member of the Supagas Team, please click apply below
