Call Centre & Customer Service,Call Centre & Customer Service, Customer Service - Call Centre,Drivers/All Rounders/ Yard Hand/ Production operator/ Maintenance Tech
About the Company
Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality products in the highly competitive market.
Job Description
About the role
This is a dual-role position, primarily focused on Customer Service Officer responsibilities, with additional Yard Hand duties as required.
As a Customer Service Officer, you will be the first point of contact for both new and existing clients. Working across multiple channels, you’ll respond to inquiries and deliver professional, exemplary support via face-to-face, phone, and email interactions. You'll hand activities such as order processing, payment management, account reconciliation, pricing and general administrative tasks/inquiries.
In addition, as a Yard Hand, you will:
Champion a safety-first culture, ensuring compliance with Supagas safety rules, Critical Risks, PTW requirements and Emergency Response procedures.
Deliver efficient yard operations, including stock control, inter-branch transfers, load restraint checks and asset security.
Maintain accurate stock counts, report shortages, and ensure correct placarding and safe handling of all gas products.
Ensure forklifts, equipment, yard and office areas are safe, tidy and well maintained, with pre-start and safety checks completed.
Support WHS compliance, traffic management during peak periods, and educate customers on safe gas handling and storage.
Desired Skills and Experience
You possess:
Proven experience in an inbound call centre and/or client-facing customer-service environment.
Highly developed telephone communication skills when engaging with customers, stakeholders and staff, always maintaining a customer first approach.
Proficiency in Microsoft Suite applications such as Outlook, Excel, and Teams.
The skill to multi-task and work effectively across various programs and platforms.
A self-starter attitude with robust organizational skills, able to operate both independently and in a team environment.
Resilience and effective time management.
Stock control & basic inventory awareness.
Willingness to learn systems, procedures and compliance requirements.
What we offer?
Long-term job stability.
Real essence of family and community across the team.
Career development opportunities and ongoing training.
Referral rewards – earn extra by referring friends to join the team.
Access to our Employee Benefits App – discounts at 1,700+ brands for you and your family.
We reserve the right to commence the recruitment process prior to the advertised closing date. Therefore, early applications are strongly encouraged.
