About the Role 

The primary purpose of this role is to promote and foster the “Yes We Can” attitude with customers, while professionally representing Supagas. You will be responsible for efficient management of customers, handling the de-hire process, and supporting Account Managers by identifying potential lost customers and facilitating effective save strategies.

Benefits

• Permanent, Full Time
• Competitive Salary Package
• Excellent Employee Reward & Discount Program
• Employee Assistance Program and Wellbeing Initiatives
• Career Development Opportunities
• Friendly and Supportive Team Environment
• Work for an Essential Service – financial stability and job security 

Duties & Responsibilities 

• Manage day-to-day reactive tasks, ensuring timely completion and customer prioritisation
• Check and action daily de-hire reports and investigate potential lost customers and liaise with Account Managers to ensure required follow-up
• Maintain ongoing follow-up until resolutions are achieved
• Manage and resolve escalated price queries, tracking outcomes to completion
• Regularly maintain and update reactive tracking spreadsheets
• Conduct regular meetings with Account Managers to discuss outstanding reactives
• Update customer accounts with all relevant internal and external liaison information
• Foster strong relationships with other departments including Sales, Logistics, Administration, Maintenance, Technical
• Monitor and report on market trends and movements