Call Centre & Customer Service,Customer Service Manager
About the Company
Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality products in the highly competitive market.
Job Description
About the Role
Reporting to the State Customer Service Manager QLD, your role will be to oversee and maintain team performance in the day-to-day customer service operations.
The successful candidate will be required to work Monday to Friday 9am – 5pm
Key responsibilities and duties:
Effective and efficient daily management of customer service Team
Effective and efficient management of accurate customer records
Provide ongoing training and development of all Customer service staff in alignment with Supagas’ policies and procedures
Manage and facilitate interdepartmental relationships with the sales, logistics, administration, maintenance and technical teams.
Oversee and maintain team performance in the day-to-day customer service operations
Embrace and drive Supagas ‘Customer Service Policy’ throughout the branch.
‘Lead by example’ to increase customer service staff motivation, confidence and performance. Embrace Team culture.
Desired Skills and Experience
Skills & Experience
Prior experience in team leadership
Possess excellent customer service, including all communications, written and verbal.
High level of empathy and listening skills
High level skill in Microsoft Office, particularly Excel and Word essential.
Familiarity with the gas industry
The successful candidate will be required to attend a pre-employment medical examination.
Benefits
Detailed initial training.
Continual ongoing support and coaching provided.
Significant future career opportunities.
Rewards & Recognition program.
Competitive Salary Package.
Most importantly we value attitude above all else. We are looking for the next team player. If you believe you possess the skills and experience listed above and want to be the next member of the Team please, click apply below!
Please note only shortlisted candidates will be contacted.
