Supagas is a fast-growing national, leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality products in the highly competitive market.
Job Description
About the Role
The Sales Support Officer will be responsible for the strategic oversight, leadership, and operational performance of LPG administration and sales support across WA and NT. This role ensures accurate and compliant management of customer onboarding, pricing setup, billing processes, reticulated gas operations, commercial contract administration, regulatory reporting, and customer support delivery.
Responsibilities
Perform administrative tasks in relation to consignment stock for supaswap products
Capture tank and equipment movements, to ensure compliance obligations are met and new or existing customers receive safe and timely deliveries.
Ensure contracts are correctly captured, interpreted, processed and retained.
Ensure all customer details are accurately captured and agreed pricing is loaded for all Supagas assets, including product pricing and rental fees
Coordinate and manage project tasks so objectives are achieved
Produce and analyse commercial customer data and information required by the business periodically
Liaise with other departments to resolve issues and to achieve first point of contact resolution whenever possible
Complete all transactions accurately ensuring diary notes are recorded and the customer database is updated where appropriate.
Adhere to quality call protocols, policies and procedures to ensure compliance guidelines and business objectives are met.
Desired Skills and Experience
Skills & Experience
Previous Sales Support experience in the utilities industry considered an advantage.
Advanced skills in Microsoft Office suite (Word, Excel, Teams)
Excellent communication skills, with a confident and pleasant telephone manner.
Strong organisational and administration skills.
You’re a team player with a positive attitude.
Pro-Active about self-development with the ability to think outside the box.
Effective Verbal and written communication skills and display a strong attention to detail
The successful candidate will undergo a pre-employment medical assessment.
If you believe you possess the skills and experience listed above and want to be the next member of the Supagas Team, please click apply below
